Privacy policy

Privacy Policy

Effective Date: April 11, 2025

At Gripjoy, your privacy matters. This policy explains how we collect, use, and protect your information when you visit https://gripjoy.com, make a purchase, or sign up for emails or texts.

1. Information We Collect

We collect the following information:

Name, email, phone number, shipping & billing address
Payment info (processed securely via Shopify)
Order history and customer support interactions
Device type, IP address, browser info
Site behavior via cookies and analytics tools

2. How We Use Your Information

We use your info to:

Process and deliver orders
Communicate about purchases or support
Send marketing messages via email or SMS (with your consent)
Improve our products and website
Comply with legal obligations

3. SMS Marketing

By providing your phone number through checkout, popups, or other forms, you consent to receive recurring automated marketing text messages from Gripjoy. These messages may include promotions, cart reminders, order updates, or other product-related communications.

Message frequency may vary
Message and data rates may apply
Consent is not a condition of purchase
You may opt out at any time by replying STOP, or contact us at support@gripjoy.com

We use third-party platforms (such as Klaviyo) to securely manage and deliver text messages, and your data is protected under their privacy policies as well.

4. Sharing Your Information

We do not sell your personal information.
We only share it with trusted partners such as:

Shopify (our ecommerce platform)
Payment processors (e.g. Shopify Payments, PayPal)
Shipping services
Email & SMS marketing providers (e.g. Klaviyo)
Legal or regulatory authorities if required

5. Your Rights

Depending on your location, you may have rights to:

Access or correct your personal data
Delete your data
Opt out of marketing communications
Request a copy of your data

To make a request, email us at support@gripjoy.com.

6. Cookies

We use cookies to:

Save your preferences
Analyze site traffic
Improve the shopping experience

You can control cookie settings through your browser or our cookie banner if available.

7. Data Security

We protect your information with SSL encryption and secure systems. While no system is 100% secure, we follow industry best practices to safeguard your data.

8. Changes to This Policy

We may update this policy occasionally. The latest version will always be posted here with the updated effective date.

9. Contact Us

If you have questions, reach out to us at:
📧 support@gripjoy.com
📍 5531 Lyman Ave, Downers Grove, IL 60516

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